The Reason Codes panel contains the following controls:
List items of Select Menu to edit list box.
Description
AUX Reason Codes
Auxiliary reason codes describe the reason for changing your state to the AUX mode. Use the AUX Reason Codes list box to:
define auxiliary reason codes locally in the directory
associate AUX reason codes with numeric reason codes supported in Avaya Aura®Communication Manager
Log Out Reason Codes
Logout reason codes describe the reason for logging out from the ACD service. Use the Log Out Reason Codes list box to create logout reason codes and to associate logout reason codes with numeric reason codes supported in Avaya Aura®Communication Manager.
Work Reason Codes
You can create work codes and assign the work code at the time of completing the work item. Use the Work Reason Code list box to define work codes locally in the directory.